To ensure your application continues to run smoothly CDE systems offer a full support service. We provide a named person to be your first point of contact for all support related issues. If required this service can be extended to include the PCs and server hardware the system utilises. This provides peace of mind that all eventualities are covered.
The standard telephone & email helpdesk service is available Monday to Friday 9am to 5:30pm. Emergency call out service levels of up to a 1 hour are available on request.
Calls are logged and dealt with as follows:
This system has evolved throughout the many years of maintaining the variety of systems and products that we support and improves the efficiency and prioritisation of all faults.
Minor changes and unlimited additional reports are always provided free of charge as part of our support package.
Urgent issues should always be reported by telephone, but we also encourage all users of the database to contact CDE Systems via email with ideas for refinements and . We are happy to incorporate any minor modifications free of charge as part of the maintenance and support.
Call us on 0800 542 4959, send us an email or request a call-back at a convenient time below.
"The privacy of people's data is our first concern. CDE Systems met and exceeded our exacting standards regarding security, stability and confidentiality."
"We had 15,000 surveys returned as excel spreadsheets and 2 weeks to prepare a report for parliament. CDE Systems came through with over a week to spare.......fantastic."
"CDE Systems solved our problem at very short notice, exceeding our expectations."