To ensure your systems continue to run smoothly CDE systems offer a full management and maintenance service. We provide a named person to be your first point of contact for all support related issues. If required this service can be extended to include the PCs and server hardware the system utilises. This provides peace of mind that all eventualities are covered.
The standard telephone & email helpdesk service is available Monday to Friday 9am to 5:30pm. Emergency call out service levels of up to a 1 hour are available on request.
Calls are logged and dealt with as follows:
This system has evolved throughout the many years of maintaining the variety of systems and products that we support and improves the efficiency and prioritisation of all faults.
Minor changes and unlimited additional reports are always provided free of charge as part of our support package.
Urgent issues should always be reported by telephone, but we also encourage all users of the database to contact CDE Systems via email with ideas for refinements and additions. We are happy to incorporate any minor modifications free of charge as part of the maintenance and support.
Call us on 0800 542 4959, send us an email or request a call-back at a convenient time below.
"We had 15,000 surveys returned as excel spreadsheets and 2 weeks to prepare a report for parliament. CDE Systems came through with over a week to spare.......fantastic."
"The allocation of the right goods on the right truck is vital to our business. CDE Systems was exactly the right company to design a system to make sure that happened each and every time."
"We used to spend two days a month preparing reports to email to head-office. Now I just click a button and make a cup of tea! When I get back it is done - thanks to CDE Systems."